Thought Leadership Topic "SURVIVE OR THRIVE: MANAGING CUSTOMER EXPECTATIONS"
- CX Trends: What customers are expecting in 2019
- Preferred CX channel based on customer persona
- Dealing with changing customer expectations
Create a CX vision for your organization by delivering customer value that sets you apart. Build an emotional connection, simplify operations, create and implement strategies that make your organization truly customer centric by discovering next-gen interactions that leverage your satisfaction, loyalty and advocacy.
Zendesk is hosting senior level executives from the CX space across key industry sectors to discuss on how to integrate customer support and leverage their holistic experience.
Be a part of a premium experience which includes high level networking opportunities with senior-most decision makers and industry leaders.
The event features:
Thought Leadership Topic "SURVIVE OR THRIVE: MANAGING CUSTOMER EXPECTATIONS"
"TRANSFORM DIGITAL EXPERIENCES BY UNDERSTANDING YOUR CUSTOMER’S CURRENT JOURNEY"
Gaurav Duggal
VP,
Reliance Jio
Srinivas Muppaneni
CIO,
Andhra Pradesh and Telangana State and Central Cooperative Banks
GYan Pandey
CIO,
Aurobindo Pharma Ltd
KT PRASAD
Country Director,
Zendesk
VIDHUR BHAGAT
Enterprise Sales Lead - South,
Zendesk
Madhavi Shrine
Deputy Chief Underwriter and Head Customer First,
Shriram Life Insurance Company
THE WESTIN HYDERABAD, MINDSPACE
IT Raheja Mindspace,
Hyderabad 500081, Telangana,
India