23 JULY 2017, DELHI
8 AUGUST 2017, MUMBAI
SHAPING THE FUTURE OF
CUSTOMER EXPERIENCE – VISION 2020
Customer Experience’ (CX), is at the very top of everyone’s priority list in 2017 – from the CEO to the CMO to the CTO. The emergence of new channels, new customer behaviours, new design breakthroughs, new customer expectations and new sources of customer data offer new opportunities to improve the CX and deliver sustainable competitive advantage.
Zendesk is hosting senior level executives from the customer experience space across key industry sectors in this exclusive evening event.
Be a part of high level networking opportunities with peers, a special presentation by Zendesk on ‘Compelling reasons why you should have a customer experience team’ followed by an interactive panel discussion on ‘Blending the traditional with the new: delivering consistent experience in an omni-channel world’ delivered by industry leading customer experience Gurus.
Set in a five-star setting, the occasion concludes with a networking dinner with the delegates.
Compelling reasons why you should have a customer experience team, trends, insights and much more
• Top trends driving Customer Experience (CX) in 2017
• CX and Why now?
• The 4 key elements of creating compelling customer experiences
• Real life success stories of organizations leading in CX
Blending the traditional with the new: Delivering consistent experience in an omni-channel world bullet points’
• Emerging channels and how organizations should tap to win the customer
• Chatbots and AI – hype or reality?
• Why should CX be part of core strategy?
Senior Vice President