3 days Certified ITIL®
3 days Certified ITIL®
(Information Technology Infrastructure Library)
14 – 16 2017
Abu Dhabi, UAE
ITIL® Foundation classroom training is designed for professionals who are keen to attend interactive classroom sessions delivered by a highly qualified instructor for better understanding on ITIL concepts. ITIL Foundation is the first level of certification within ITIL qualification scheme.
The Foundation certificate is a stepping-stone for everyone who is interested in learning more about ITIL best practices. The audience includes all IT professionals who work in or plan to work in an ITIL supported environment as well as in key business areas.
This exciting and dynamic 3-day course, accredited by PeopleCert fully updated for ITIL (Information Technology Infrastructure Library) 2011. This course also positions the student to successfully complete the associated exam, required for entry into the future ITIL intermediate level training courses.
provides guidance on how to design, develop, and implement service management. It ensures that the overall business aims and strategy is supported by the IT organisations aims and strategy.
provides guidance on the day to day management of the ICT Infrastructure. It is also contributes to the Service Management Lifecycle for carrying out those processes which contribute to the optimisation of the services provided.
provides guidance on the design of new or changed services for introduction into the live environment.
CONTINUAL SERVICE IMPROVEMENT
looks at the Service Management Lifecycle. It identifies opportunities for improvements in the efficiency, effectiveness of the processes and optimisation of the costs associated with service provision.
provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
At the end of this course, you will be able to
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